Best Business Award for innovative transit service

Dubai’s Roads and Transport Authority (RTA) has won the Best Business Award for S’hail App from the UK-based Awards Intelligence; a specialist in the assessment of innovative services in leading companies, SME’s and start-ups. 

Nasser Abu Shehab, CEO of RTA’s Strategy and Corporate Governance Sector was delighted with the award as it is issued by a highly credible organisation that observes strict standards in assessments, and focuses on innovative business services. The award is characterised by intense competition between a wide-range of businesses and as such reflects RTA’s pioneering and innovative efforts. 

“Obtaining this award is a tribute to our revamped smart journey planner (S’hail) in easing the mobility of public transport riders across the city, which was rewarded with high score in customers’ reviews and happiness ratings. The application encompasses information related to the timings, trips, fares and notifications of all transit means (metro, tram, buses and water transport),” said Abu Shehab.

It also enables the booking of Careem vehicles as well as limos besides displaying the existing balance of nol and Salik accounts. It also keeps users updated on the traffic situation and proposes the best routes to destinations. Other features include live chat about public inquiries, complaints, lost & found items, and suggestions. The app saves details of routine trips and enables Ekar and Udrive car rental services among others. 

“RTA is making persistent efforts to realise its strategic goals, such as Smart Dubai, People Happiness and Advance RTA, and aligns its current and future plans with Dubai Government strategies,” he concluded.